Question 1

WHEN IS THE BEST TIME OF DAY TO BOOK?

Accepted Answer

The windows face east and southeast to provide direct light in the mornings and muted dispersed light until dusk. If you prefer a brighter more illuminating vibe, we suggest booking the studio during morning hours. If you prefer a softer more subtle light for a moody vibe, we suggest booking the studio during afternoon hours.
Each of the ten 10-foot windows is mounted with a motorized true-white roller shade to diffuse natural light as needed.
In the event you require more light, the studio is equipped with 18 overhead 5,000K daylight-white LED tracks.

Question 2

WHAT TYPE OF PHOTOGRAPHY AND VIDEOGRAPHY SHOOTS ARE ALLOWED?

Accepted Answer

• Blogger and Influencer Content
 • Bridal
 • Children and Family Portraits
 • Commercial Product Stills
 • Engagement
 • Fashion
 • Fitness
 • Food Photography
 • Headshots and Corporate Portraits
 • Senior Portraits
 • Graduation
 • Lifestyle
 • Minis
 • Personal Branding
 • Tasteful Boudoir*
*We encourage you to be as creative as possible, with the exception of fully nude photography and videography.

Question 3

CAN I ALSO RENT PHOTOGRAPHY OR VIDEOGRAPHY GEAR?

Accepted Answer

While we provide the space and amenities for creatives to bring their visions to life, we do not rent cameras, lenses, or lighting at this time.
Fortunately, we are located less than 2 miles away from two premier North Dallas gear rental suppliers, which makes it easy for you to pick up equipment on the way to our studio.
Aperturent(https://aperturent.com/)
5 min (1.9 miles away)
16475 Dallas Parkway #375
Addison, TX, 75001
(469) 453-0451
MP&E Camera and Lighting Equipment Rental(http://www.hdgear.tv/)
1 min (0.1 miles away)
3328 Waypoint Drive
Carrollton, TX  75006
(972) 931-3880

Question 4

WHAT DOES MY STUDIO RESERVATION INCLUDE?

Accepted Answer

Your reservation includes the use of all the furniture, props and accessories, rolling backdrops, and lighting tripods in our current inventory. You are welcome to bring in props that will enhance your shoot, however, please be mindful of items not allow (see list below).

Our studio is equipped with WIFI and the Bluetooth surround sound speakers, passwords can be found in your welcome packet. We encourage you to stay safe and hydrated with our complimentary sanitation station supplies and water from the refrigerator.

Please note, the photography scenes you see on the site are examples of what you can create in the studio. These serve as inspiration and are not pre-set in the studio. All props and backdrops you see are available as part of your reservation, but want photographers to have full creative control and do not have pre-set scenes.

Question 5

HOW BIG IS THE STUDIO SPACE?

Accepted Answer

At 2,150 total square feet, we offer one of the largest natural light studio spaces in Dallas / Ft. Worth. Our open space allows for more backdrops, more furniture and more props to create content with a variety of backgrounds.

Question 6

ARE THE SCENES PRE-SET?

Accepted Answer

The studio is a blank canvas for you to create your magic. The photography scenes you see on the site are examples and serve as inspiration and are not pre-set in the studio. All props and backdrops you see are available as part of your reservation. We want photographers to have full creative control and do not have pre-set scenes.

Question 7

HOW EARLY CAN I ARRIVE FOR MY RESERVATION?

Accepted Answer

You are welcome to arrive no more than 10 minutes before your scheduled time. We ask that you please be mindful of the guests still using the space and remain in the waiting area by the front door until your reserved time. If you arrive more than 10 minutes ahead of schedule, the card on file will be charged the overtime fee rate $10 for every 5 min.

Question 8

WHAT ARE YOUR HOURS OF OPERATION?

Accepted Answer

We are open 7 days a week 7am - 8 pm. First studio booking is available at 7am to capture all that stunning morning light from our eastern facing windows. Last reservation ends at 8pm promptly to allow our cleaning crew to work their cleaning magic!

Question 9

WHAT IF MY SHOOT RUNS OVER TIME

Accepted Answer

Please book enough time to set up, shoot in the space, and clean up after your shoot. This includes returning all props and furniture back to the way you found them. We ask that you be mindful of the reservation starting after you.
 
An overtime fee will be automatically be charged to the card on file at a rate of $10 for every 5 minutes over the original reservation end time. This overtime charge applies to all guests/clients in your reservation.
 
This also applies to reservation start time, you may arrive up to 10 minutes early, we ask you to be mindful of the reservation wrapping up ahead of you. If you arrive more than 10 minutes ahead of schedule, the card on file will be charged the overtime fee rate listed above. Your reservation time starts at the time booked, regardless of if you arrive late.

Question 10

WHAT HAPPENS IF MY SHOOT ENDS EARLY?

Accepted Answer

We ask that you only book the number of hours needed when making your reservation an hourly or day reservation. We do not offer partial refunds for unused hours. This pertains to the 1, 2, and 3-HR reservations as well as the 4, 6, and 8-hour packages. The reason being, you have booked that slot making it unavailable for others to reserve. If you wish for more flexibility, consider purchasing the 10, 20, or 30-hour bundles, as you have several months to use them as needed.

Question 11

WHAT IF I NEED TO CANCEL?

Accepted Answer

CANCELLATION & RESCHEDULE POLICY

We understand that life happens, but studio time is a reserved and limited resource. Once you book, your date and time are held exclusively for you, and other renters are turned away.

To keep things fair for all creatives, please note that the following terms are strictly enforced with no exceptions:

24 HOURS OR MORE BEFORE YOUR RESERVATION:
You may cancel or reschedule once up to 24 hours before your start time. You will receive a studio credit equal to your booking value, valid for 60 days toward a future reservation.

LESS THAN 24 HOURS BEFORE YOUR RESERVATION:
No credits, transfers, or refunds will be issued for any reason, including but not limited to:

• Client or model illness (including Covid-19 or other medical emergencies)
 • Cancellations by your own clients or collaborators
 • Weather, travel, or personal emergencies
 • Scheduling mistakes or missed sessions

Once within the 24-hour window, the time slot and resources have been fully allocated, and payment is non-refundable.

Please plan ahead:
If there is any chance your schedule might change, we strongly recommend rescheduling early. Once the 24-hour window closes, no exceptions or accommodations can be made under any circumstances.

Multi-Hour Packages:
4-hour, 6-hour, or 8-hour reservation blocks must be used in a single session and cannot be split into separate dates or partial uses.

Question 12

INCLEMENT WEATHER POLICY

Accepted Answer

We prioritize the safety and satisfaction of our Renters and their Clients. To address inclement weather scenarios affecting our photography studio, we adhere to the Carrollton Farmers Branch ISD school closing schedule during the weekdays. Regarding weekends, in situations qualifying as inclement weather, which includes a 25% chance or more of ice, sleet, or snow with temperatures below 35°F, our team will contact those with reservations to facilitate the rescheduling process. We appreciate your understanding as this decision is made with everyone's safety in mind.

Additionally, please be informed of our reservation cancellation policy: Creatives can reschedule or cancel reservations up to 24 hours before the rental period's commencement, receiving credit for future use without an additional charge. However, we do not provide refunds for cancellations. The credited amount is redeemable for up to 60 days from the cancellation date.

Please note that we do not offer credits or refunds for reschedules or cancellations made less than 24 hours from the start of the rental period. This policy applies to all scenarios, including reschedules or cancellations due to reasons such as the photographer's client canceling their shoot or cancellations related to illness.

Question 13

HOW FAR IN ADVANCE CAN I RESERVE MY SESSION?

Accepted Answer

Space reservations can be made up to four months in advance. The perfect opportunity to reserve your pre-purchased '10 / 20 / 30 Hour Package' slots at your preferred times.

Question 14

CAN I WEAR SHOES?

Accepted Answer

SORTA... WE'RE OFFICIALLY A NO SHOES aka BOOTIES ZONE
 
Help keep the studio safe and ultra-delicate white floors scuff-free. We’ve designed an ultra-white environment to reflect the natural light and produce an illuminated environment. Keeping the floors white is definitely a challenge, one we're happy to take on, but we need YOUR help. 
 
•    Please REMOVE shoes by the front door – or – use provided shoe coverings
•    Clients that are photo-ready can keep shoes on and remove shoe coverings for images
•    Please carry / pick up furniture rather than drag them, the painted concrete is super persnickety and scuffs easily. 
•    Use the provided furniture dollies to help with heavier items.

Question 15

HOW MANY PEOPLE CAN I BRING WITH ME DURING MY RESERVATION?

Accepted Answer

The current maximum capacity is 20 people total.

Question 16

WILL I HAVE ACCESS TO A RESTROOM?

Accepted Answer

Yes! Our restroom is conveniently located inside the studio with plenty of space to for wardrobe change.

Question 17

CAN I BRING A PET?

Accepted Answer

We love pet photography and videos!  Your furbabies are more than welcome to come into the space with you and your family. We do ask that you be mindful and bring appropriate cleaning supplies for any messes or hair left by the pet. We ask that you assume responsibility for returning the studio to its original condition and be courteous of those using the studio before and after you.

Please note, your card on file will automatically be charged  $500 for any excessive pet hair on furniture or pet messes left in studio. It is 100% your responsibility to check for and clean up any accidents - although they shouldn't happen considering your pet should be on leash or in crate.

Question 18

CAN I BRING FOOD AND DRINK?

Accepted Answer

You are more than welcome to bring in any food or drink into the space. We ask that you please be mindful of the furniture, props, and backdrops. A cleaning fee will be applied to any stained upholstery or damaged amenities. 
In regard to alcoholic beverages, for persons 21 or older, please follow TABC guidelines (https://www.tabc.state.tx.us/faq/general.asp)to ensure responsible use and consumption in the space and please keep all food and drinks inside the studio.

Question 19

WILL I HAVE ACCESS TO WIFI?

Accepted Answer

YES! And you are welcome to login as a guest during your reservation. We will provide WIFI login credentials in you welcome packet.

Question 20

CAN I PLAY MUSIC?

Accepted Answer

Of course! You are encouraged to create the perfect mood for your shoot by connecting to our surround-sound Bluetooth speakers. We ask you remain mindful of our neighbors and keep your music to a respectful volume to ensure you do not disrupt others – especially the spa next door. Instructions to connect can be found in your welcome package upon arrival.

Question 21

WHERE DO I DISPOSE OF TRASH?

Accepted Answer

We have a small trash can available in the studio, but please take larger bulky rubbish with you when you leave. You are welcome to discard larger trash items in the back-parking lot dumpster. We ask that you assume responsibility for returning the studio to its original condition.

Question 22

WHERE ARE YOU LOCATED EXACTLY?

Accepted Answer

We are located just off Dallas North Tollway at the southeast corner of Midway Road and Trinity Mills Road at 2650 Midway Rd, suite 226, Carrollton, TX 75006. Same building as Krav Maga and Phenix Salon Suites, and HM Beauty Supply.

Question 23

WHERE DO I PARK?

Accepted Answer

Ample retail parking is located just outside the studio with stress-free elevator access to the second floor.

Question 24

WHAT IS NOT ALLOWED?

Accepted Answer

• No FULLY nude photography, videography, and explicit sexual activity (please note: TASTEFUL boudoir photography is permitted, please be mindful the Studio has large windows facing public view to allow natural light in the space and is located in a shared commercial buildings along with other tenants)
 • No Shoes on white floor. Use studio-provided show coverings or wear socks, barefoot is OK, feel free to bring house slippers
 • No smoking or vaping allowed within 25 feet of all entrance, exits, windows, and air take vents
 • No recreational or illicit drugs
 • No alcohol shall be consumed by Renters and associates under the age of 21
 • No glitter, paper confetti, fake snow, smoke bombs
 • No fire, however, Renter may use unlit candles
 • No fireworks
 • No loud music above 60 decibels (must not be audible beyond the walls, doors, and windows of the Studio).
 • No affixing anything to walls or rolling backdrops including nailing, hanging or taping (painters tape is OK)
 • All children and pets must be supervised at all times
 • The renter may not sublease the Studio to any third party

Question 25

I’M LOOKING FOR A PHOTOGRAPHER. CAN THE STUDIO PROVIDE ONE FOR MY SHOOT?

Accepted Answer

Of course, the Owner is a professional photographer and would love to set up a consult with you to help you realize your vision. When you choose to book her services, the studio space rental is FREE of charge.

ABOUT BLACK & LIGHT

ABOUT BLACK & LIGHT